Simple, Fair Pricing for Tech Support

No surprises, just honest work and upfront costs

If you’re not sure what you need, don’t worry, advice is always free, just call and ask. A list of typical jobs and their estimated times are included below. I charge for the first hour and then for every subsequent half hour, more details at the bottom of the page.

Charges

A 15% discounted rate is offered to all seniors and registered charities.

First Hour (including call-out): £65 (£55 discounted)
Subsequent time is charged at £30 per half-hour (£25 discounted)

I will alway ask for your approval before proceeding with work that will take longer than the first hour.

Advice

FREE!

Not everyone knows what they need, or if they even need my help at all so don’t be afriad to just ask me. If I can help you quickly and easily I will be happy to, all I ask is that you recommend me to your friends and family or even leave me a review on Google.

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Common Questions:

  • How do I restart my phone?
  • Is this email legitimate or a scam?
  • What ISP should I use?
  • Which device should I buy?

Common Jobs

Some typical jobs, and their estimated durations, are listed below. This is to help you guage approximate costs before I even begin.

Technology is a trade just like plumbing, heating, electrics etc, so it’s not always possible to know the full cost until I have been able to investigate in person. However, I can assure you I will only ever charge for the time a job takes. You will never receive an unexpected bill from me, and any options will always be communicated clearly.

If what you need isn’t listed please get in touch.

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Typical Services:

  • Transfer / Setup new mobile phone ~ 1 hour
  • Transfer / Setup new tablet ~ 1 hour
  • Connect device to Wi-Fi Network ~ 1 hour
  • Printer installation & setup ~ 1 hour
  • Virus | Malware removal ~ 2 hours
  • Setup new Windows PC / laptop ~ 2 hours
  • Mobile app installs & updates ~ 1 hour
  • PC Software installation & updates ~ 1.5 hours
  • New Wi-Fi & Internet Setup ~ 1.5 hours
  • Resolving login / password issues ~ 1 hour
  • Setup health monitoring wearables ~ 1 hour
  • Setup a new smart TV or streaming device ~ 1 hour
  • Setup 2FA for secure access to websites and apps ~ 1 hour

All Other Services



There are plenty of uncertainties in the world of tech that can’t be anticipated, or maybe you need something bespoke.

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Examples:

  • Personalised Training: Learn how to use email, browse the internet safely, manage your photos, or chat with family on social media.
  • Making your computer easier to use: Make text larger, have the computer read things aloud, and set up other helpful accessibility features
  • Speeding up devices with system cleanups, updates, or optimizations
  • Wifi & Internet troubleshooting
  • Safe online practices advice/setup
  • Recovering lost/deleted files
  • Photo scanning

Frequently Asked Pricing Questions

Find solutions to your most pressing technology issues.

Yes, absolutely. My goal is to solve your problem. In the rare event I cannot find a solution, you won’t be charged for my time. The only exception is for diagnostic work where we agree beforehand that the goal is simply to identify the issue, which may be very time-consuming. I will always be clear and upfront about this.

I accept payment by bank transfer, or cash upon completion of the work. Whichever is easiest for you.

Yes, I am pleased to offer a 15% discount for seniors and registered charities. If you forget to mention it initially, don’t worry as it will be honoured regardless and deducted from your invoice.

Yes, certainly. if you want to pay for a fixed number of hours upfront, I would be happy to do that. Please contact me to discuss your needs.

No. As a small, independent business, I am not VAT registered. This is good news for you, as it means the price you see on this page is the final price you pay, with no surprise tax added on top.

My neat and tidy desk at home

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